MYEMC LINK

MyEMC Link is a tool developed by EMC which provides customers a central location under a single account, the option to maintain regular supervision of the terrestrial and satellite operational configurations. The tool was built to offer EMC customers easy access, real-time relevant information that can be updated by both the customer and EMC.

Each customer receives its own confidential User Name and Password that will grant them access to the site. The site will provide direct access to the EMC Trouble Ticketing System and review status of any ticket opened within one year, select range of dates or review opened and closed tickets.

Customer can also select to access to the Network Monitoring Service, where they will be able to follow up on key SLA features like signal latency, information rates, jitter, packet loss, availability and traffic utilization.

MyEMC Link allows the customer to see the EMC Monitoring System by connecting online. Latency or RTD (Round Trip Delay) is shown in the system. The routers will be configured to enable IPSLA protocol which will perform specific tests collecting status health of the circuit to the edge router. This tool will pool each remote unit through SNMP protocol and the information will be treated in a separate Monitoring VLAN, not affecting corporate traffic. Parameters that will be able to monitor are as follows:

• Bandwidth utilization
• RTD
• Packet Loss
• Jitter