Service Level Agreement

• A full stock of spare satellite network equipment is stored at the regional depot that services each particular customer site
• A maintenance provider's Mean Time to Repair (MTTR) is 24-48 hours on a 24x7 basis
• Yearly circuit availability = 99.95%
• Bit Error Rate (BER 10-9)
• Guaranteed dedicated capacity to all sites
• Latency guaranteed as fixed Round Trip Delay of 585 msec.
• 24x7 monitoring and help desk support
• Monitoring capabilities: EMC uses a comprehensive monitoring system that allows tracking of the operation of every single component of the Earth Station and the network, including power input and power status, which translates into a substantial reduction in troubleshooting and restoration times
• EMC offers premium SLA capabilities in countries where no other company does